Privacy Policy
Last Updated: 17th July, 2025
This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
Welcome
At SocialsRefined Ltd ("we" , "us" , "our"), your privacy is important. This policy explains how we collect, use, share, and protect your personal data, including when you interact with our lead forms, landing pages, or services. It also explains your rights under UK data protection law and how to contact us.
This Privacy Policy ("Policy") describes the Personal Data that we collect, how we use and share it, and details on how you can reach us with privacy-related inquiries. The Policy also outlines your rights and choices as a data subject, including the right to object to certain uses of your Personal Data.
What Personal Data We Collect & How We Use It
We collect different types of personal data depending on how you interact with us: visiting our website, becoming a lead, or becoming a client.
When Collected
Website Visitors
Leads / Prospective Clients
Clients
What We Collect
Name, IP address, browser/device information, cookies or similar tracking data
Name, email, phone number, business name, information about your business, service interests
All of the above, plus billing information, payments history, details needed to deliver our services (e.g. advertising account data, campaign data, etc.)
Why / How we use it
To provide our website, analyse performance, for marketing, to respond to enquiries, and to improve user experience
To evaluate your needs, qualify leads, schedule appointments, send you proposals, and communicate with you
To fulfil our contractual obligations, manage your account, deliver the services we agreed, invoice, collect payments, provide customer support
Legal Bases For Processing Your Personal Data
We rely on one or more of the following legal bases when processing your data:
Contract performance: to perform our contract with you when you become a client.
Legitimate interests: for example, to improve our services, detect and prevent fraud, maintain security, and ensure our marketing is relevant.
Consent: where required by law (e.g. for sending marketing emails). You can withdraw consent at any time.
Compliance with legal obligations: to comply with laws or regulations we are subject to (tax, accounting, anti-fraud, etc.).
How We Collect Your Personal Data
Directly from you when you fill our forms, submit enquiries, or otherwise provide information.
Automatically through cookies, pixels, web beacons, log files, and similar technologies when you visit our website or landing pages.
From third parties, e.g. advertising platforms (Facebook/Meta) when you interact with our ads, or CRM tools we sue as sub-processors.
How We Use Your Personal Data
We use your Personal Data for purposes including:
To deliver the Services your request, such as sending quotes, qualification, booking appointments;
To run and optimise ad campaigns;
To improve our website/landing page user experience, test, measure performance;
To contact you by email, SMS, or phone in line with your consent or applicable legal basis;
To personalise communications and to provide support;
To comply with legal obligations (e.g. fraud prevention, regulatory requirements).
Legal Bases For Processing
We rely on one or more of the following lawful bases under UK GDPR:
Purpose
Processing your data to perform our contract / deliver the service your requested
Contacting you for marketing or promotional communications
Improving services, analytics, and security
Compliance with a legal obligation
Legal Basis
Contractual necessity
Consent (or, in certain cases, soft opt-in under PECR if eligible)
Legitimate interests (where they do not override your rights)
Legal obligation
Sharing & Disclosure
We may share your Personal Data:
With third-party service providers (sub-processors) who act on our behalf (e.g. CRM, landing page hosts, ad platforms)
With our Clients (as controller) who engage our Services, for them to follow up / manage leads
To comply with legal obligations, protect rights, investigate fraud or safety issues
Any sub-processor we use is contractually required to protect your data in compliance with applicable law.
Retention & Deletion
We retain your Personal Data only for as long as necessary for the purposes for which it was collected. After that, we will securely delete or anonymise it, unless we are legally required to retain it.
Your Rights
Subject to applicable law, you have the right to:
Access to your personal data
Correct inaccurate or incomplete data
Request erasure
Restrict or object to processing
Data portability (receive your data in a structured form)
Withdraw consent (for marketing / contact communication)
You can exercise these rights by contacting us at [email protected] | [email protected]
Soft opt-in & Consent
When you submit your information through our lead forms, landing pages or calendar pages, you may be contacted by us or our clients via phone, SMS, or email if you have given consent or if a lawful "soft opt-in" applies (for example you requested information or a quote). You will always be given the option to opt-out of such communications.
Cookies & Tracking
We use cookies and similar technologies to:
Provide necessary website functions
Analyse and improve website / landing page performance
Personalise ads and retargeting via ad platforms (e.g. Meta Pixel)
Non-essential cookies are only used with your consent via a banner or settings. Please see our Cookie Policy for full details.
Security
We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, loss, or destruction.
While we strive to keep your data secure, no system is perfect. Transmission of data over the internet involves risk, and we cannot guarantee total security.
Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our site, and update the 'Last updated' date above.
Contact Us
If you have any questions about this Policy or think we are not processing your data properly, contact us at:
Address:
Great Sankey, Warrington, Cheshire, United Kingdom
Contact
Mobile: +44 7401 209745 | +44 7307 235898