Last updated: 17th July, 2025
1. Introduction
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
By using our website, submitting your details through lead forms, or engaging with our services, you agree to the terms of this Privacy Policy.
If you have any questions, please contact us at:
π§ [email protected] OR [email protected]
2. Who We Are
SocialsRefined is the data controller responsible for your personal data. Our registered office is:
π Warrington, Cheshire, United Kingdom
π§ [email protected] OR [email protected]
3. What Personal Data We Collect
We may collect, use, store, and transfer the following types of personal data:
Identity Data β full name, title
Contact Data β email address, phone number, postal address
Marketing & Communication Data β your preferences in receiving marketing
Usage Data β how you use our website, services, or ads
Lead Form Data β information submitted via forms on Facebook, Instagram, or our website
4. How We Collect Your Data
We collect data in the following ways:
Direct interactions β when you fill in a form, send an enquiry, or contact us
Automated technologies β via cookies, pixels, and similar technologies
Third parties β including Facebook/Meta lead forms and advertising platforms
5. How We Use Your Data
We will only use your data where we have a lawful basis to do so. This includes:
β’ Purpose
β’ Legal Basis
β’ Responding to enquiries
β’ Legitimate interests
β’ Providing services
β’ Contractual necessity
β’ Sending marketing emails
β’ Consent or soft opt-in (existing customers)
β’ Showing personalised ads
β’ Consent
β’ Analytics and website improvement
β’ Consent
You may withdraw consent at any time by contacting us at [email protected], [email protected]
6. Marketing Communications
β’ We will only send you marketing communications if:
β’ You have opted in via a form or checkbox, or
β’ You are an existing customer and we are contacting you about similar products or services (soft opt-in under PECR)
β’ You consent to receiving updates, offers, and reminders via email and SMS from SocialsRefined.
β’ To contact you about your enquiry by phone, SMS, or email, including sending appointment reminders, service follow-ups, or marketing communications related to your expressed interest.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
7. Your Rights
β’ Under the UK GDPR, you have the following rights:
β’ Access β request access to your personal data
β’ Rectification β correct inaccurate or incomplete data
β’ Erasure β request deletion of your data
β’ Restriction β restrict how we process your data
β’ Objection β object to certain uses (e.g., direct marketing)
β’ Data portability β request transfer to another provider
β’ Withdraw consent β where consent is the legal basis
You have the right to opt out of marketing communications at any time by replying 'STOP' to SMS messages or by emailing us.
8. Data Sharing
β’ We only share your data when necessary, including:
β’ With our trusted service providers (e.g. CRMs, email platforms, analytics tools)
β’ With Meta/Facebook or Google when you submit a lead form
β’ To comply with legal obligations or prevent fraud
β’ In the event of a business sale, merger, or restructure
All third parties are required to respect the security of your data and process it lawfully.
9. International Data Transfers
Some of our service providers may process your data outside the UK.
Where this occurs, we ensure your data is protected by using:
Standard Contractual Clauses (approved by the ICO), or
Adequacy decisions where applicable
10. Data Retention
We only keep your data as long as necessary for the purposes we collected it.
Retention periods vary depending on the type of data and our legal obligations.
After this time, data is securely deleted or anonymised.
11. Childrenβs Privacy
Our services are not intended for individuals under the age of 16.
We do not knowingly collect data from children.
If you are a parent or guardian and believe we have collected data from a minor, please contact us immediately.
12. Cookies and Tracking
We use cookies and similar tracking technologies for:
β’ Site functionality
β’ Analytics and performance
β’ Personalised ads and remarketing (e.g. Facebook Pixel)
You can accept or reject non-essential cookies via our cookie banner..
13. Security
We take the security of your data seriously and have implemented appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or loss.
However, please note that no method of transmission over the internet is 100% secure.
14. Third-Party Links
Our website may contain links to other websites or services.
This Privacy Policy only applies to data collected by us.
We are not responsible for the privacy practices of third parties.
15. How to Contact Us
To ask questions about this policy, exercise your data rights, or make a complaint, contact:
π§ [email protected] OR [email protected]
You also have the right to lodge a complaint with the UK Information Commissionerβs Office (ICO):
π https://ico.org.uk/make-a-complaint
16. Changes to This Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with the βLast Updatedβ date above.
We encourage you to review this Policy regularly.